Meetings Calendar

Meeting Details

Meeting Summary

Committee:

Operational Committee

Date/Time:

23 Oct 2014 - 18:00 to 21:25

Status:

Occurred

Venue:

London Road Large Training Room

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Documents
Attendance
Visitors
Declarations of Interests

Documents

Operational Board Agenda 231014 (221Kb)
Item 5 Minutes of the Meeting held on 21 08 14 (261Kb)
Item A2 Service Delivery Update (233Kb)
Item A3 Inhouse Estate Maintenance (106Kb)
Item A4 Review of Missed Appointment Charge (165Kb)
Item A5 Customer Services Team Operating Hours (282Kb)
Item A6 Communication to Tenants (111Kb)
Item A6 Communication to Tenants Appendix 1 (181Kb)
Item A7 Safeguarding Policy (106Kb)
Item A7 Safeguarding Policy Appdx A (349Kb)
Item A8 Operational Board Away Day & Training Programme (170Kb)
Item B1 Estate Inspection Pilot (123Kb)
Item B2 Satellite Dishes (305Kb)
Item B3 Estate Mobile App Update (35Kb)
Item B4 Estate & Flat Inspections Qtr 2 (230Kb)
Item B5 Customer Engagement & Development Update (293Kb)
Item B6 Rent Arrears and Welfare Reform (265Kb)
Item B7 Local Offers Q2 (58Kb)
Item B7 Local Offers Q2 App 1 (216Kb)
Item B8 Complaints and Satisfaction Q2 (104Kb)
Item B8 Complaints Q2 Appendix 1 (815Kb)
Item C2 Grounds Maintenance & Communal Cleaning
- Any terms proposed or to be proposed by or to Derby Homes in the course of negotiations for a contract for the acquisition or disposal of property or the supply of goods or services
Domestic Abuse Procedure (for info) (760Kb)

Attendance

Attended - Committee Members

Name
Mike Ainsley
Margaret Redfern
Dennis Rees

Attended - Other Members

Name
No other member attendance information has been recorded for the meeting.

Apologies

Name	Reason for Sending Apology	Substituted By
No apology information has been recorded for the meeting.

Absent

Name	Reason for Absence	Substituted By
No absentee information has been recorded for the meeting.

Declarations of Interests

Member Name	Item Ref.	Details	Nature of Declaration	Action
No declarations of interest have been entered for this meeting.

Visitors

Visitor Information is not yet available for this meeting