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Meeting Details
Meeting Summary
Committee:
Operational Board
Date/Time:
3 Dec 2020 - 18:00
Status:
Scheduled
Venue:
Skype
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Documents
Attendance
Visitors
Declarations of Interests
Documents
Operational Board Agenda
(129Kb)
Item 1 Appointment of Operational Board Chair and Vice Chair 2018-19
(77Kb)
Item 6 Operational Board Minutes 03 September 2020
(143Kb)
Item 9 Performance Management Q2 2020-21
(156Kb)
Item 9 Performance Management Q2 2020_21_Appendix 1
(174Kb)
Item 9 Performance Management Q2 2020-21_Appendix 2
(99Kb)
Item A2 Forward Plan
(40Kb)
Item A3 Customer Voice Quality of Repairs
(99Kb)
Item A3 Customer Voice Quality of Repairs Appdx 1
(310Kb)
Item A3 Customer Voice Quality of Repairs Satisfaction 2019 Appdx 1.1
(12Kb)
Item A3 Customer Voice Quality of repairs survey results Appdx 1.2
(11Kb)
Item A4 Customer Engagement & Community Development Strategy 2021-2024
(93Kb)
Item A4 Customer Engagement & Community Development Strategy 2021-24 Appdx 1
(191Kb)
Item A5 Customer Communication Strategy 2021-2024
(92Kb)
Item A5 Customer Communication Strategy 2021-24 Appdx 1
(194Kb)
Item A6 Home Decoration Scheme
(91Kb)
Item A7 Localised Customer Priorities 2020-2021 Q2
(92Kb)
Item A8 Compensation Policy Limits
(30Kb)
Item A9 Youth Alliance Grant 2020
(90Kb)
Item A10 Community Action Derby Grant
(115Kb)
Item A11 Estates Pride Large Scale Programme 2021-22
(163Kb)
Item B1 Service Update
(228Kb)
Item B2 Grounds Maintenance Update
(145Kb)
Item B3 Fire Safety In Flats
(170Kb)
Item B4 Estate & Flat Inspections
(116Kb)
Item B4 Estate & Flat Inspections Appdx 1 - 4
(169Kb)
Item B5 Customer Survey Qtr 2
(70Kb)
Item B5 Customer Survey Qtr 2 Appendix 1
(158Kb)
Item B6 Complaints Compliments Q2 2020-2021
(72Kb)
Item B6 Complaints & Complments Q2 2020-21 Appdx 1
(661Kb)
Item B7 ASB Update Qtr 2 2020-21
(132Kb)
Item B8 Homelessness Report Q2 2020-21
(27Kb)
Item B8 Homelessness Report Q2 2020-2 Appdx 1
(859Kb)
Item B9 Derby Homefinder Q2 202021
(73Kb)
Item B9 Derby Homefinder Q2 2020-21Appdx 1
(398Kb)
Item B10 Customer Equalities Report Appdx 1
(1003Kb)
Item B10 Customer Equalities Report 2019 -2020
(107Kb)
Item B11 Complaints Handling Code and Complaints Policy
(113Kb)
Item B11 Complaints Policy Complaint-Handling-Code Appdx 1
(263Kb)
Item B11 Complaints Policy Draft Complaints Policy Appdx 2
(271Kb)
Item B11 Complaints Policy Draft Restricted Contact Policy Appdx 3
(167Kb)
Item B11 Complaints Policy Current Complaints Policy Appdx 4
(147Kb)
Item B11 Complaints Policy Vexatious Policy Appdx 5
(174Kb)
Item B12 Board Minutes 24 Sept 2020
(179Kb)
Item B12 Draft EBM Minutes 27 October 2020
(103Kb)
Operational Board Members Attendance Dec 2020
(50Kb)
Attendance
Attended - Committee Members
Name
No attendance information has been recorded for the meeting.
Attended - Other Members
Name
No other member attendance information has been recorded for the meeting.
Apologies
Name
Reason for Sending Apology
Substituted By
No apology information has been recorded for the meeting.
Absent
Name
Reason for Absence
Substituted By
No absentee information has been recorded for the meeting.
Declarations of Interests
Member Name
Item Ref.
Details
Nature of Declaration
Action
No declarations of interest have been entered for this meeting.
Visitors
Visitor Information is not yet available for this meeting